Terms of Service
These terms govern your use of the Swavo platform. Using the service implies full acceptance.
1. Scope
Swavo is a software-as-a-service platform providing a voice agent (Giulia), WhatsApp AI handling, CRM, calendar, tickets, billing, inventory and integrative modules for service SMBs.
2. Account and registration
Using the service requires creating an account with truthful information and keeping credentials confidential. The user is responsible for all activities performed via the account.
3. Plans and payments
Current plans and prices are published on the Pricing page (swavo.ai/en/prezzi) and in the portal price list, which prevails in case of discrepancy. The monthly fee is prepaid and converted into credit, which the service consumes at the plan's rates (per call minute and per message); when credit is exhausted, usage-based features pause until top-up. A custom plan (Enterprise, on quote) is also available. Payments are monthly via Stripe, VAT excluded. Cancel anytime with effect at the next billing cycle.
4. Service availability
Swavo aims to provide a 99.5% monthly uptime. Scheduled maintenance announced in advance and force majeure events are excluded. Higher SLAs are available with Enterprise plans.
5. Limitation of liability
To the extent permitted by law, Swavo is not liable for indirect damages, loss of profit, or data loss resulting from misuse. Overall liability is capped at the amount paid by the user in the 12 months preceding the event.
6. Termination
The user may terminate at any time from the dashboard. Swavo may terminate with 30 days' notice or without notice for material breach of these terms.
7. Jurisdiction
Any dispute is subject to the exclusive jurisdiction of the Court of Modena (Italy), without prejudice to mandatory consumer venue rules where applicable.