Data Deletion
Instructions to exercise your right to erasure (Art. 17 GDPR) for personal data processed by SWAVO S.R.L.
1. How to request deletion
Send a request by email to admin@swavo.ai or by certified email (PEC) to swavo@pec.it with the subject "Data deletion". Include your full name, the contact detail used with our services (phone number or email) and, if you interacted with a business through Giulia or WhatsApp, the name of that business. We may ask for one additional detail to verify your identity before proceeding.
2. What data is deleted
Account and registration data (name, email, phone), conversational data (call transcripts, web chats and WhatsApp messages), appointments, tickets and notes linked to your profile, and data received through Meta's WhatsApp Business Platform. If you interacted with a Swavo customer, that business is the data controller: you may also contact them directly, and we will in any case forward the request for the data we process on their behalf.
3. Timelines
We confirm receipt within 7 days and complete the deletion without undue delay, and in any case within 30 days of identity verification. You will receive written confirmation once the deletion is complete.
4. Data we must retain by law
Some data cannot be deleted immediately due to legal obligations: billing documents must be kept for 10 years (Italian civil and tax law). Such data is isolated, no longer used for any other purpose and deleted when the obligation expires.
5. Complaints
If you believe your request was not handled correctly, you can contact the Italian Data Protection Authority (www.garanteprivacy.it). For full details on processing, see our Privacy Policy.