It replies on WhatsApp,
like a real person.
Bookings, orders, information — handled autonomously 24/7. The same intelligence as Giulia, on the channel your customers already use every day.
Real conversations, not rigid bots.
No numbered menus, no "press 1 for…". It writes the way an employee would, understands context, handles the exceptions.
Natural conversations
It writes the way an employee would. No "press 1 for…", no "sorry, I didn't get that, please repeat".
Bookings in chat
Confirms slots, sends an integrated calendar, handles changes and cancellations — without ever leaving the chat.
Catalog & orders
Shows menus, products, prices. Takes the order, sends it to your management system or notifies you for confirmation.
Multi-number, one Brain
One number per location, brand, language. The same Brain behind them all: every number you own speaks with a single intelligence.
Where WhatsApp AI makes the difference.
Customers message in the evening, at night, after hours. That's where the generic bot fails — Swavo doesn't.
Restaurants
Table bookings, take-away orders, info on hours and menus. Without an employee tied to the phone.
Small e-commerce
Catalog, direct orders in chat, shipment tracking, after-sales support.
Practices & services
Request triage, first contact, info on hours/costs. It filters the requests that reach you.
Frequently asked questions
Does it really reply in my company's tone?
Yes: you configure the tone and your business information, so replies sound consistent with how you communicate. Complex cases are handed to you.
Could my WhatsApp number get blocked?
No, because it uses the official WhatsApp Business API. Unofficial automations risk suspension and should be avoided.
What can it send to customers?
Answers to questions, quotes and price lists, appointment confirmations and reminders. It can also re-contact people who didn't show up.
Does it work together with the voice agent?
Yes. WhatsApp AI and the Giulia voice agent share the same customer memory: a call can end with a WhatsApp confirmation.