The persistent memory
of your business.
Recognizes every customer on the second call. Remembers contracts, preferences, service history, the last conversation. The context that makes the difference between "who is this?" and "ah, Mrs. Bianchi…".
The context that changes every interaction.
A single brain, shared by Giulia, Giulia on WhatsApp, Portal and every agent. Every piece of data that comes in enriches the next contact.
Automatic recognition
Phone number, voice, email — recognized instantly. No more "could you repeat your name?" ever again.
Complete history
Every interaction: calls, WhatsApp, email, appointments, invoices. A single timeline per customer.
Context for every agent
Giulia, Giulia on WhatsApp, your custom agents — they start out already informed. "Last time we talked about…"
Privacy by design
Encrypted connections, data stored on servers in the European Union (Supabase EU, Hetzner Germany). For some features (the assistant's transcription and voice, AI models, payments) we use providers that also process data outside the EU, under the safeguards required by the GDPR: the list is public, provider by provider.
What changes, with the Brain.
Three everyday situations that become a completely different experience.
Customer loyalty
Recognize every customer on their second contact. Greet them by name, remember their preferences, welcome them like family.
Recurring sales
You know when a contract expires, you know what they bought, you suggest renewals or upsells at the right moment.
Customer care
No repeated questions. Pick up right where you left off, even if a year has passed and the operator is different.
Frequently asked questions
Is the Brain a chatbot?
No. It's the operational memory of your business: it observes real work, remembers every customer, spots patterns and proposes automations.
What does it actually do?
It remembers customer history, connects information across phone, WhatsApp and the portal, and suggests useful actions (such as recalls or reminders).
Do I have to configure it?
It learns from daily use of the platform: the more Swavo is used, the more useful the Brain becomes, with no complex setup.
Is the data mine and kept in Europe?
Yes. The data is yours and is stored on servers in the European Union. For some features (transcription, voice, AI models) we use providers that also process data outside the EU, under the safeguards required by the GDPR: the list is at portal.swavo.ai/subprocessors.